TaiTai Malaysia Food Delivery Return & Refund Policy

 

### TaiTai Malaysia Food Delivery Return & Refund Policy

At **TaiTai Malaysia**, we are committed to providing you with the best **Thai halal food** experience. If for any reason you are not completely satisfied with your order, we are here to assist you. Please review our return and refund policy below.

# 1. **Incorrect or Damaged Items**

If you receive an incorrect or damaged item, please notify us immediately:

- **Contact us** via WhatsApp or email within **1 hour** of receiving your delivery.

- Provide details of the issue along with any photos of the incorrect or damaged items.

We will:

- **Replace the item** free of charge, or

- Offer you a **full refund** for the affected item.

# 2. **Missing Items**

If part of your order is missing:

- Contact us via WhatsApp or email within **1 hour** of delivery.

- We will arrange to **redeliver** the missing item as quickly as possible, or issue a **refund** if the item cannot be redelivered.

# 3. **Food Quality Issues**

If you are not satisfied with the quality of the food delivered:

- Contact us via WhatsApp or email immediately, providing feedback and photos if applicable.

- We will investigate the issue and, based on our discretion, provide a **replacement** or **partial refund**.

# 4. **Order Cancellation**

If you need to cancel your order:

- Cancellations are accepted **within 30 minutes** of placing the order.

- Orders cannot be canceled once they are being prepared or out for delivery.

# 5. **Refund Process**

Refunds, if applicable, will be processed through the original payment method within **7-10 business days**. Please note that bank processing times may vary.

# 6. **Non-Refundable Situations**

- **Late delivery** due to factors beyond our control, such as weather, traffic, or other unforeseen circumstances.

- Change of mind after food has been delivered.

#Contact Information

If you have any issues with your order, please contact our customer service team:

- WhatsApp: +60 014-3065058

- Email: **customer_service@taitaimalaysia.com**

We strive to ensure every customer has a satisfying experience with **TaiTai Malaysia**, and we value your feedback to continually improve our service and food quality.

Thank you for your understanding and support!